FAQ'S
Q: How do I place an order on your website?
A: Simply find the product you'd want and click the "Add To Cart" button on the right side of the product detail page. Fill in your shipping and billing information and your order will be shipped within 3-5 business days.
Q: What method of payments are accepted?
A: To purchase product(s), you may use your PayPal account, Credit Card, Debit Card Or Google Wallet. You can see the option of choosing payment gateway while checking out.
Q: How do I check the status of my order?
A: Upon placing your order, please allow 3-5 business days to have your order processed. Our fulfillment warehouse packs your goods and ships them as soon as possible. Once you order has been shipped, a tracking # will be sent to you via mail. You may also visit the Order Status page for real-time update. If you did not receive your tracking number or have any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 35 business days depending on the customs.
Q: Do you ship Internationally?
A: Yes, we ship all around the globe.
Q: Is your website secure with my personal information?
A: Certainly. As we utilize Paypal to process your payment, we do not store your credit card information.
Q: Do you have a refund policy?
Our policy lasts 30 days from the date of purchase. If 30 days have gone by, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To know more about our refund policy, please visit our Return Policy page.
If you have additional questions that are not answered in our FAQ page, feel free to email us at info@bnpublishing.com and we will assist you the soonest possible time!
